Guide
For Retailers
Please sign up to become a member and send an email to "dealer@ridez.jp".Please remember to specify your username when emailing. We’ll response to your email. Please be noted that if you purchase products before receiving email from us, you will get them on the normal price.
How to order
Please follow the steps below.
1. Choose an item you want and click "Add to Cart" button.
2. Open the shopping cart and check the items and price are correct. Click "Check Out" button.
3. Please enter your name, email address, phone number, your address and so on.
4. Choose the payment and shipping method you prefer. Click "Next" button.
5. Please check to see if everything is correct in your order. Click "Confirm the Order" button.
Payment
The payment methods we accept for RIDEZ Online Strore are listed below.----------------------------------------------------------------------------------
■Credit Card
Please enter your credit card number in the order process. The payment will be processed at the time you have confirmed your order. VISA, MASTER and AMEX(includes all partnership cards) are available. Your credit card information will be saved in the credit card agency and you won’t have to enter your card information again for your next shopping.
- Your credit card might be unavailable depending on the result of the settlement.
- The credit card information is encrypted so that the payment transaction will be secured.
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■PayPal
PayPal service doesn’t require you to fill out your address, credit card information, etc. Only thing you need is PayPal registration information and the payment transaction will be secured. PayPal service enables you to use JCB, Diners and the other credit cards which are not accepted for RIDEZ Online Store. Please click HERE for more details about PayPal.
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■Apple Pay / Google Pay
Apple Pay/ Google Pay service doesn’t require you to fill out your address, credit card information, etc. Only thing you need is the Apple Pay/ Google Pay registration information and the payment transaction will be secured. Apple Pay/ Google Pay service enables you to use JCB, Diners and the other credit cards which are not accepted for RIDEZ Online Store. Please click HERE for more details about Apple Pay/ Please click HERE for more details about Google Pay.
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■Amazon Pay
Amazon Pay service makes your shopping easy. If you already have an Amazon account, the payment via Amazon Pay refers your Amazon account information (Credit card number, address, etc.). Amazon Pay enables you to use JCB and the other credit cards which are not accepted for RIDEZ Online Store. Please click HERE for more details about Amazon Pay.
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■Cash on Delivery
The cash on delivery fee listed below will be added to the product cost and the shipping fee.
- the product’s price : Cash on delivery fee
Less than ¥5,000 (with tax) : ¥330 (with tax)
Over ¥5,000 (with tax) : ¥0
[How to pay]
Please pay the total cost of the product to the delivery person when receiving the product.
You can pay by cash or credit card. We accept JCB, VISA, MASTER, DINERS, AMEX credit card. You can also choose from the payment in lump, installments or revolving.
- Payments by installments and revolving may not be handled depending on the credit card company.
- In case the reception is bad and it seemed difficult to settle the credit card payment, we may have to ask you to pay by cash.
- The order will be cancelled if you don’t receive the product within the storage period.
- An extra cost for such as carrying in particular products can not be paid by cash on delivery.
Domestic Delivery
■Delivery
A comfirmation email will be sent automaticaally soon after your order has completed.
When the delivery has arranged, the delivery date will be informed by an email.
In case the ordered item is out of stock or out of sale, we will make a notice by an email.
The item will be shipped on the date we received the order if it was made by 2 PM on business day.
(Shipping date might be delayed depending on the workload we have. Thank you for your kind understanding.)
The delivery period differs depending on the product type such as items from overseas, etc. Please see the product page for details.
■Delivery Fee
Delivery will be conducted by the delivery company we have in touch.
Delivery fee will not be charged if you purchase over ¥11,000.
Delivery to Hokkaido, Okinawa and other islands will be ¥990 less than the fee listed below if you purchase over ¥11,000.
※An extra charge may be required for the products delivered to Hokkaido, Okinawa and other islands.
※Free shipping is not applied for the delivery to Hokkaido, Okinawa and other islands.
※If your order includes at least 1 free shipping item, other item‘s postage will be basically free as well.
※The delivery fee will be announced by the confirmation email.
| Area | Prefecture | Shipping Fee |
|---|---|---|
| Hokkaido | Hokkaido | ¥1,650 |
| Tohoku, Hokuriku | Aomori, Iwate, Akita, Yamagata, Miyagi, Fukushima, Toyama, Ishikawa, Fukui, Niigata | ¥990 |
| Kanto | Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa | ¥990 |
| Chubu, Kinki | Yamanashi, Nagano, Shizuoka, Gifu, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama | ¥990 |
| Chugoku | Tottori, Shimane, Okayama, Hiroshima, Yamaguchi | ¥990 |
| Shikoku | Tokushima, Kagawa, Ehime, Kochi | ¥990 |
| Kyusyu | Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima | ¥1,320 |
| Okinawa | Okinawa | ¥1,650 |
Overseas Shipping
■Delivery
We support the overseas shipping. The products will be sent by Express Mail Service (EMS) of Japan Post. The products will be delivered witin 3-4 days for Asia, 4-5 days for North America, 5-6 days for Europe and 1 week for the other area after the shipping.
■Delivery Fee
The delivery fee will be different depending on the delivery area and the product weight. Please see the Web site of Japan Post. The delivery fee will be calculated when you check out the shopping.
■Shipping Accidents (lost / damaged)
We have the insurance coverage for the EMS shipping. Please contact us using an inquiry form if the product was lost or damaged during the delivery. We will handle compensating for the product based on the insurance rule.
Consumption Tax
All listed prices are including tax. The consumption tax will be displayed when checking out the shopping.
Returning the item
■Cancellation
We accept your cancellation in case the product can not be delivered within the period listed on the product page due to the shortage and in case the delivery date delays from the delivery date we let you know by an email.
We don’t accept the cancellation, return and exchange due to the customer’s circumstances. Thank you for your understanding.
■Return and exchange
Please check the product as soon as you received it to see that the product has no damage.
In case you found a damage or stain on it or in case you received a wrong product, please contact us by email or telephone within 3 days after you have received it.
We will repair or exchange the product with the returning fee paid by our company. If we can not repair or exchange the product, we will refund the product fee after receiving the product from the customer.
We will not handle repair and exchange if it had past 4 days or more after the delivery date.